Report a device fault

Tick what's wrong and tap Submit. You'll get a ticket number straight away.

Institution: –
Ward: –
Bed: –

What's wrong? (tick all that apply)

Device error on screen

Physical alarm

Something else

Other

Details (optional)

When did it happen?

Your contact details

Phone

Updates by

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By continuing you agree to get updates about your reports by email and on the app you pick (ticket number, and when the case is closed). Saved on this phone so you only fill this in once.

Photo / video (optional, up to 5)

Fault reported, thank you

Your ticket number –

Get updates on LINE

Add the CoNEX PreSAGE LINE account and send it this message. It links your LINE to this ticket.

Until then, updates come by email.

CoNEX support checks the device and fixes it.
When the case is closed, we'll message you.